Refund Policy

A return request must be submitted within the 10-day return window and approved by our team. A refund is processed after the approved return is received and reviewed, or when the store confirms that a paid order cannot be fulfilled.

Submitting a return request does not guarantee approval or a refund. See our Return Policy for eligibility and request instructions.

For an eligible online payment, the store records the refund against the order and initiates it through the original payment provider where that route is available. The provider or your bank may take additional time to post the funds.

For Cash on Delivery orders, if a refund is approved, our team will contact you to agree on an available payout method. We will not ask for your payment password, card PIN, or one-time password.

Refund processing and bank posting times depend on the payment provider and receiving bank. We do not promise a fixed posting date. You can check the return and refund status in your account or contact us for an update.

If loyalty points were used or earned on a refunded order, the points balance may be adjusted to reflect the final order. The adjustment is handled in accordance with the points recorded for that order.

For help with a refund, email nvmtoys@zohomail.in or call +91 9787 430086. Include your order number; never send payment passwords or OTPs.