Return Policy

You may submit a return request for a delivered order within 10 calendar days of delivery. The return request window and eligibility are checked against the delivery date recorded for your order.

The current online return process is for a complete order; it does not support returning only selected items from an order. The order must have a captured or completed payment to use the online request process.

The request form accepts these reasons: damaged item, wrong item, missing parts, item not as described, changed mind, or another reason. Tell us what happened and include any useful details. Our team reviews each request; submitting a request is not itself approval of a return.

Do not ship an item to us before receiving return instructions. Return carrier and tracking details, where applicable, are provided or recorded by our team and shown with the return request.

1. Sign in and open the delivered order in your account.
2. Submit the return request within 10 days of delivery, selecting a reason and describing the issue.
3. Wait for our team to review the request and provide instructions before sending anything back.

Keep the item and its packaging while your request is being reviewed. If the item arrived damaged, was incorrect, or is missing parts, describe the issue clearly and contact us promptly so we can advise you.

For help, email nvmtoys@zohomail.in or call +91 9787 430086. Any return-shipping arrangements or costs will be confirmed by our team as part of the approval instructions; this policy does not promise prepaid collection.